Website Terms of Use and Privacy Policy

Website Terms of Use

Effective Date: 7 September 2025

Welcome to The Departure Desk website (the “Site”). By accessing or using this website, you agree to be bound by the following Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our site or services.

1. About Us

This website is operated by The Departure Desk (Georgia Ristivojevic ABN [51 443 117 487]). We provide travel-related services including itinerary planning, digital travel products and merchandise.

2. Use of This Website
- By using this site, you agree to:
- Use the website for lawful purposes only
- Not attempt to gain unauthorised access to the site or servers
- Not interfere with or disrupt the website, its servers, or security
- Not misuse the content or services in a way that violates applicable laws
- You must be at least 18 years old or have permission from a parent or legal guardian to use our services.

3. Intellectual Property

All content on this website – including text, images, logos, branding, designs, and software – is the property of The Departure Desk or its content suppliers and is protected by Australian copyright and trademark laws.

You may:

View and browse content for personal, non-commercial use

You may not:

Reproduce, distribute, modify, or publicly display any part of the site without our written permission
Use our trademarks or brand for commercial purposes without consent

4. Bookings, Services & Payment

When you make a booking or purchase via our website:

You agree to provide accurate, complete information
You agree to the specific terms and conditions of each product or service
You understand that third-party provider terms (e.g. airlines, hotels, tour operators) may also apply
You are responsible for reading our Refund & Cancellation Policy before booking
We reserve the right to refuse or cancel any order or booking at our discretion, including in cases of pricing errors, fraud suspicion, or service unavailability.

5. Disclaimer

The content provided on this website is for general information purposes only and may change without notice. While we aim to keep information up to date and accurate, we make no guarantees about:

The availability, accuracy, or reliability of the content or services
The completeness or timeliness of any travel advice or third-party information

All services are provided "as is" and to the extent permitted by law, we exclude all warranties (express or implied), including but not limited to fitness for a particular purpose.

6. Limitation of Liability

To the extent permitted by law, The Departure Desk (Georgia Ristivojevic) is not liable for any direct, indirect, incidental, or consequential loss or damage arising out of:

Your use of, or inability to use, the website or services
Delays or failures by third-party providers (e.g. airlines, hotels)
Loss of data, bookings, profits, or business interruption
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights under the Australian Consumer Law (ACL).

7. Third-Party Links

This site may include links to other websites or services operated by third parties. We are not responsible for the content, privacy practices, or accuracy of any third-party sites and do not endorse any linked site unless stated otherwise.

8. Privacy

Your use of this website is also governed by our Privacy Policy
. By using the site, you consent to the collection and use of your personal information in accordance with that policy and the Privacy Act 1988 (Cth) and Australian Privacy Principles.

9. Termination

We reserve the right to suspend or terminate your access to the site at any time if we believe you have breached these Terms or are using the site inappropriately or unlawfully.

10. Changes to Terms

We may update these Terms of Use from time to time without notice. Continued use of the website indicates your acceptance of any updated terms. We recommend checking this page periodically.

11. Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia (or your applicable state/territory), and any disputes will be subject to the jurisdiction of the courts in that location.

12. Contact Us

If you have any questions about these Terms, please contact us:

The Departure Desk
📧 Email: hello@thedeparturedesk.com

🌐 Website: www.thedeparturedesk.com

Effective Date: 7 September 2025
Business Name: The Departure Desk (Georgia Ristivojevic)
Contact: hello@thedeparturedesk.com

1. **Our Commitment to Your Privacy

At The Departure Desk, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our website or services, you consent to the practices described below.

2. What Information We Collect

We may collect the following types of personal information:

Full name
Contact details (email address, phone number)
Travel preferences and destination information
Payment details (processed via secure third-party platforms)
Booking and itinerary details
Any other information you voluntarily provide (e.g. through contact forms or emails)
We may also collect non-personal information such as browser type, device information, pages visited, and IP addresses for analytics and site performance purposes.

3. How We Collect Your Information

We collect your information when you:

Make a booking or enquiry
Subscribe to our newsletter or marketing emails
Fill out forms on our website
Interact with us via email, phone, or social media
Use our website (cookies and tracking tools)

4. Why We Collect Your Information

We collect and use your personal information to:

Provide and manage travel bookings and related services
Communicate with you about your travel plans or queries
Personalise your experience and offer tailored services
Process payments securely
Send important updates, newsletters, or promotional offers (you can opt out at any time)
Comply with legal obligations and fraud prevention

5. Disclosure of Your Information

We may share your personal information with:

Third-party service providers (e.g. airlines, hotels, travel agents, booking platforms) as necessary to fulfil your booking
Payment processors and secure financial platforms
IT and support providers for site maintenance and analytics
Government or legal authorities if required by law
We will never sell or rent your personal information.

6. International Data Transfers

Some of the third-party travel providers we work with may be located outside of Australia. When this occurs, we take reasonable steps to ensure your personal information is handled securely and in compliance with Australian privacy laws.

7. Storage and Security

We take reasonable steps to protect your personal information from:

Misuse or unauthorised access
Loss, theft, or modification
Disclosure without consent

All payment transactions are encrypted and handled through secure third-party gateways. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute protection.

8. Cookies and Analytics

Our website uses cookies and third-party analytics tools (e.g. Google Analytics) to:

Monitor website performance
Improve user experience
Track marketing campaign effectiveness

You can manage or disable cookies through your browser settings.

9. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request corrections to your personal information
Withdraw consent for marketing communications at any time
Lodge a complaint if you believe we’ve breached your privacy rights

To exercise these rights, please email us at hello@thedeparturedesk.com

10. How to Make a Complaint

If you have concerns about how we handle your information, please contact us first so we can resolve the issue. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

👉 Website: www.oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. We encourage you to check it periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

The Departure Desk
📧 Email: hello@thedeparturedesk.com

🌐 Website: www.thedeparturedesk.com